FAQ

REFUND & REPLACEMENT POLICIES

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.  Please contact us within 48 hours after receiving yours.

Additionally, if you are unhappy with our product after 30 days just email us at info@blackforestsupplements.com, and we will give you a refund no questions asked. 

CANCELLATIONS

You may request a cancellation within 24 hours of purchase. Otherwise you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

DO YOU SHIP INTERNATIONALLY?

We ship worldwide.

HOW DO I TRACK MY PACKAGE?

You can check on the status of your order at any time by going to the following link: Order Status.  You can also reach out to our customer support desk at info@blackforestsupplements.com to ask questions anytime.

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

Once shipped, your order will arrive within 3 to 5 business days for the United States. Other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.  You’ll receive an email confirmation once your order has shipped.  Feel free to email us to check on your order status.  We're happy to help.