FAQ

REFUND & REPLACEMENT POLICIES

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.  Please contact us within 48 hours after receiving yours.

Additionally, if you are unhappy with our product within 30 days just email us at info@blackforestsupplements.com, and we will give you a refund no questions asked. 

CANCELLATIONS

You may request a cancellation within 24 hours of purchase. Otherwise you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

DO YOU SHIP INTERNATIONALLY?

We ship to countries where our products can be legally imported and sold. If we're unable to ship to your address, no shipping option will be available at checkout.

HOW DO I TRACK MY PACKAGE?

You can check on the status of your order at any time by going to the following link: Order Status.  You can also reach out to our customer support desk at info@blackforestsupplements.com to ask questions anytime.

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

Once shipped, your order will arrive within 3 to 5 business days in the United States. International delivery times vary by destination. You'll receive an email confirmation with tracking once your order ships.