Refund policy

REFUND & REPLACEMENT POLICIES

If you receive an item that is damaged or faulty, we are happy to replace it at no additional cost to you. Please report any issues within 48 hours of receiving your product by contacting our customer support team at info@blackforestsupplements.com.

If you are unsatisfied with your purchase, you may request a refund within 30 days of receiving your order. Refunds are only issued for items returned in their original, sealed condition. We reserve the right to decline a refund if the product has been opened or used. Additionally, we reserve the right to approve or deny refunds at our discretion.

Orders placed for resale or redistribution without our written authorization are not eligible for refunds, returns, or exchanges (see TOS Section 12).

Please ensure all returns are securely packaged to avoid damage during transit.

CANCELLATIONS

Cancellations can be requested within 24 hours of purchase. After this period, your order may have already entered the shipping process, and only a partial refund will be issued. We encourage all customers to thoroughly review product descriptions and shipping times before placing an order.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide, with the exception of certain countries within the European Union due to regulatory restrictions.

HOW DO I TRACK MY PACKAGE?

You can track your order at any time by visiting our Order Status page. If you need further assistance, feel free to contact our customer support team at info@blackforestsupplements.com.

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

- United States: Orders typically arrive within 3 to 5 business days once shipped.

- International: Shipping times vary by destination and customs processing but can take up to 28 business days.

You will receive a shipping confirmation email with tracking details once your order has been dispatched. If you have any questions or need updates, please reach out to us at info@blackforestsupplements.com.